User Guide

cPanel is a web hosting account management tool available on all Infiniti Data hosting plans.

You only get one username per cPanel. If you create addon, parked and subdomains, those domains can be accessed by logging in to your main cPanel; you will not have a separate cPanel or separate login credentials.

You can access your cPanel in any of the following ways:

Option 1:

If you are familiar with your server name, here is the best method:


Option 2:

Use https and your IP address, followed by the secure port number:


There may be times where you would like to change the password of your account. It is recommended to change your password at least once a month. It is also recommended to have the password be alpha numeric so it is difficult to guess.

The steps to change your cPanel password are as follows:

  1. Login to the cPanel
  2. Click Change Password
  3. In the box to the right of Old Password, provide your old password.
  4. In the box to right of New Password, provide the new password. This password should contain uppercase and lowercase letters, as well as numbers and non-numeric symbols. (example. aB3#$f^&G*1)
  5. In the box to the right of New Password (again), provide the password once again for verification.
  6. Do NOT uncheck the box for "Allow MySQL password change". (This does not reset any passwords for your database users; rather, it keeps you able to login to phpMyAdmin via cPanel.)
  7. Click the Change your password button.

You have now just changed your password. Before you proceed, you will be prompted to log back into cPanel.

Web Hosting is a very important part of the way the Internet works today. To most people, the Internet seems to just work all by itself, but many website owners have come to learn that is not the case at all.

A web hosting service is a type of service provided by thousands of companies that allows individuals and organizations to make their own websites accessible on the World Wide Web, by way of computer servers that are connected to the Internet 24/7.

Web hosts are companies that provide space on a computer system called a server they own or lease for use by their clients, and which are maintained in entire buildings called data centers. These data centers are climate controlled, as well quality and security controlled. Web hosting give you access to the servers, via the Internet. With that access, you can upload your website to the server. Once it is configured properly, computers around the world will quickly know exactly where to find your website.

There are many different types of web hosting providers, but you have chosen our hosting company based on your own particular needs. Most clients are just starting out, and are enjoying our popular shared hosting plan. This means you are sharing a server with many other clients websites, but you are still getting the quality and reliability for the cheapest cost.

The control panel is a vital part of any web hosting account. Without some sort of control panel, you would not be able to do very much. The control panel is where you perform actions on your website, such as creating email accounts, creating databases, setting up security, and many other things. You need some sort of panel, even a basic one.

Among the most widely used web hosting panels are cPanel, Plesk, and Direct Admin. Some control panels only run on Linux, some are meant for Windows, and some will work with both types of operating systems. One Important Note: Just because your computer at home is running Windows, it doesn't mean that you need to find a Windows hosting account. You only need a Windows account if your website requires features that only work on Windows.

Otherwise, a Linux account will work just as will, and with very few differences. Most Windows accounts cost a little more because of the license costs.

This tutorial will look at what the concept of Domain Names, and how they work. Every website on the Internet can be located by its IP address. The IP address is a unique set of numbers, assigned to every computer that has access to the Internet. Our hosting servers all have IP addresses, which you will be included in your welcome email. Anyone looking for your website can enter those numbers in the address bar of their browser, and they will find your website. So, are you going to tell people to look for you on the Internet by just entering (Just an example.) Will anyone remember that?

This is where the idea of Domain Names came about. Instead of having to enter a bunch of numbers, we can now assign a name to those numbers. Domain names can contain letters, numbers and hyphens. They can be hundreds of characters in length, but the shorter the domain name, the better. You can also have more than one domain name pointing at the same website.

A domain name is an easy to remember address that can be translated by domain name servers into server IP addresses. In order for your computer to figure out what IP address to use for a domain name, it has to connect with a name server, which is also called a DNS server. That server connects with another, which connects with another, and so on, until a server is found that knows the correct IP address for the domain name. When you purchase a domain name, you make sure the settings show that all requests for an IP address for that domain name are directed to our hosting name servers. The settings will be in the welcome email you receive when you purchase a hosting account.

Web hosting providers like Infiniti Data "house" your site on the web. Think of the web as an infinite expanse of land. Our data centers make up a portion of that land, which you rent out with your hosting account. Your domain name identifies your very own house on that land, and provides an address so that others can find it. Creating and developing your website is a lot like building (or renovating) your house so it fits your needs.

Our goal with this guide is to help you move into your new home on the web and get settled. We'll show you how to transfer your domain name, create and design your website, and set up email accounts with your domain name. We'll also walk you through our account management tools, and show you the many ways you can find answers to the questions that come up along the way.

The Account Information section is located on the down left part of the cPanel main page.There you can find important information about your hosting account.


The details are as follows:

  1. Hosting Package - Shows the name of your hosting account package.
  2. IP Address - Shows the main IP address of the server where your account is hosted. If you have a Dedicated IP address set for your account, it will be listed in this field.
  3. Server Name - Shows the hostname of the server where your account is hosted.
  4. Name Servers - Shows the name servers (NS records) of the SiteGround server where your account is hosted.
  5. Home Directory - This is the absolute path to your account's home directory.
  6. Theme - Shows the theme for the cPanel software
  7. Operating System - Shows the OS set on your hosting server.
  8. Server Time - Shows the server time including the corresponding time zone.
  9. Program Paths - Shows the paths to your home and web root folders and to programs which are essential for your web site functionality.
  10. Program Versions - Shows the current versions of the most important programs installed on the server which hosts your account.

The Mail area functions allow a user to do many different tasks with email accounts. This includes creating email accounts, removing accounts, forwarding email, etc. The following part of this documentation will familiarize you with the Email Manager features.


E-Mail Options in CPanel

  1. Email Accounts - allows you to create e-mail accounts, define passwords and quotas for them. You can separately manage the e-mail accounts for a chosen domain.
  2. WebMail - cPanel webmail allows you to access the webmail programs (Horde, Squirrelmail and RoundCube) included in cPanel. You can read your emails through a web browser.
  3. SpamAssassin - is an automated email filtering system that attempts to identify spam messages based on the content of the email's headers and body.
  4. Forwarders - using e-mail forwarders will allow you to send copies of all your messages from one e-mail account to another. You can also send the messages from all the accounts with one domain to the corresponding ones with another domain.
  5. Auto Responders - setting auto responder emails.
  6. Default Address - this feature will "catch" all the mails that are sent to an invalid email address for your domain.
  7. User Level Filtering - here you can manage filters for each user. Each user's filter is processed after the main account filters.
  8. Account Level Filtering - allows you to manage the filters for the main account. There you can also test the existing filters.
  9. Import Addresses/Forwarders - allows you to import e-mail addresses or forwarders from Excel spreadsheet files (.xls) or comma-separated values sheet files (.csv).
  10. MX Entry - you can change the MX records for your domain and define on which server to deliver the messages.
  11. Email Authentication - this tool allows to include additional details in the messages' headers so they can be automatically recognized by the recipients as legitimate e-mails.
  12. SpamExperts - an advanced spam prevention and protection system.

The Files section in cPanel includes the following tools - Backups, Backup Wizard, Legacy File Manager, File Manager, FTP accounts, FTP Session Control, FTP Tutorials, Backup restore, Anonymous FTP:


  1. Backups - This functionality allows you to download to your local computer an archive copy of either you entire site (your home directory, databases, email forwarders configuration, email filters configuration) or each one of the previously mentioned parts of your site separately.
  2. Backup Wizard - This wizard allows you to easily create or restore a backup of your web site.
  3. File Manager - Allows you to manage your site through HTTP rather than an FTP tool or another third-party application. You can upload, create or delete files, organize files in folders, change file permissions, create and extract archives. While not as sophisticated as most FTP tools, File Manager gives you all the basic functionality necessary to manage your site.
  4. FTP accounts - This cPanel feature allows you to create, manage and delete separate FTP accounts. You will need a third party FTP program to access your files. You can define to which directory the FTP account has access. You can also alter its quota. The Configure FTP Client feature displays the proper settings for an FTP client so you can easily configure it.
  5. FTP Session Control - This function allows you to check who is currently logged into your site through FTP. You can also terminate any FTP connection to your site.
  6. FTP tutorials - You can check our comprehensive FTP tutorials. Learn how to use FTP and FTP clients for uploading, downloading and managing files.
  7. Anonymous FTP - Allows access to your anonymous FTP directory without having a password to log in. This may be useful if you have files that you wish to be publicly available for download.
  8. Backup restore - this tool allows you to restore your files, databases and e-mails from the available backups of your account.

    NB: Please note that after allowing anonymous access any part of your system may be considered as a security hole. Thus it is not recommended.

An addon domain is a secondary domain hosted on a cPanel account. Addon domains typically have their own distinct website.

Note: You may not be able to create an addon domain if you do not own the domain name, or if your name servers have not propagated.

With addon domains you can host multiple different domains with different website content, all under the same disk space and bandwidth of one cPanel.

To create an addon domain:

Login to your cPanel and click Addon Domains, under Domains. There are three fields cPanel asks for when creating an addon domain:

  1. New Domain Name: Enter the new domain name, but do not put http or www in the name.
  2. Username/directory/subdomain Name: This will be the folder cPanel creates in your public_html folder. Normally, you want to ensure the name you provide doesn't already exist as a folder in public_html, but cPanel will automatically suggest the name and we recommend you stick with the suggestion.
  3. Password: Fill in any password you want here. This password is used for an FTP account which is automatically created by cPanel. (You likely will not ever need this password, so we suggest picking a random password and forgetting about it.)

Your new domain is now successfully added. You can upload the website files to the specific addon folder which was created in the public_html folder.

Note: Your new domain name will not display your site until you set that domain's name servers.

Point an Addon Domain to a Specific or Existing Folder

Sometimes you already have content uploaded to a specific folder on your account or you want the content to be in a different folder than the default. In that case, you would specify the correct folder in "Username/directory/subdomain Name" field in the instructions above, instead of the one it suggests. If the folder does not exists, it will create it for you.

If the folder already exists, it may give you a warning that the username/directory/subdomain already exists, but in this case, you entered something that already exists on purpose. You can safely ignore this warning, since that was your intent to point the addon domain to a directory that already exists.

How to Remove an Addon Domain

To delete an addon domain, please do the following:

  1. Login to your cPanel and click Addon Domains.
  2. At the bottom, under Actions, click Remove.

Removing the addon domain only removes the domain from the DNS and server configuration. Your files and databases are not deleted or affected by removing the addon domain (other than the fact that you can no longer access the affected files via that domain name).

ICANN (Internet Corporation for Assigned Names and Numbers) regulates domain registrations and sets prices.

Domain Registration

The registrar can be a company other than the hosting company. While Infiniti Data can host any domain name (as long as the DNS is pointed to us). If you register a domain directly with Infiniti Data, you should always contact Infiniti Data for domain-related help.

Domain Order Validation

Once you have completed your domain registration with Infiniti Data, you will be required to validate your domain order. This is a required step in the domain registration process in accordance with the ICANN 2013 Registrar Accreditation Agreement

Domain Registration Renewal

Renew your domain registration early, before the expiration date.

Domain Expiration

If you fail to renew your domain, your registration will be interrupted, at which point your name servers will be changed by the registrar. This means it will take a few days before you can see your site is down, and after you finally pay to renew, it will be a few more days before you can see your site is back up. We will send domain renewal reminders prior to the expiration date by email to the email address you listed with us.

Domain Redemption

After 30 days of being expired, domains enter the redemption period. Once a domain enters the redemption period there is a $90.00 fee plus the normal price to renew the domain name, as we must pay a fee directly to eNom in order to restore the domain on your behalf. HostGator will require you to pay this cost or register a different domain. This redemption period can last until the next expiration date or until the registrar auctions the domain to a higher bidder — whichever comes first. The registrar may also release the domain so that it can be registered again, but they will not announce when they do this, and they cannot be forced to do this.

Domain Transfers

You must always initiate the domain transfer with the new company. The process takes approximately 5 to 7 days to complete. It is important to keep in mind that there are several obstacles that can make a valid domain registration transfer fail.

  1. If you have been with your current registrar for less than 60 days, then you are not allowed to transfer yet; however, if you just renewed your domain, you may still transfer because this means you were with the current registrar for more than a year.
  2. If your domain status is "Locked," you will need to ask your current registrar to unlock your domain.
  3. If your WHOIS information is incorrect or private, you must have your valid email listed as the Admin Contact Email so you can receive a confirmation notice from the current registrar.
  4. If an invalid EPP code ("Auth key") was provided, you must get the EPP code from the current registrar and provide it to the new registrar. If you change any contact information or name servers with the previous registrar, you must get a new EPP code, because it may have changed.
  5. If your domain name is in redemption, you must pay the current company before you may transfer.

Parked domains are often used by businesses that want to have more than one web address for advertising purposes. Parked domains are additional domains hosted on your account which display the same website as your primary domain and share web statistics as well; however, you can give the parked domain its own email boxes.

For example, if you own and it is the primary domain of your cPanel account, you can set up as a parked domain and it will load the content of When you visit, you will notice that although the content of is loading in the browser, the address bar will display

Add a Parked Domain

Domains must be registered with a valid registrar before they can be parked. In addition, a domain will not be functional unless it is configured to point to the same name servers as your primary domain.

To add a parked domain to your account:

  1. Log into cPanel.
  2. In the Domains section, click the Parked Domains icon.
  3. Under Create a New Parked Domain, enter the domain name you would like to park on top of your primary domain.
  4. Click Add Domain.

You have just added a parked domain.

Remove a Parked Domain

To remove a parked domain from your account:

  1. Log into cPanel.
  2. In the Domains section, click the Parked Domains icon.
  3. Under Remove Parked Domains, find the domain you wish to remove.
  4. In the Actions column for that domain, click Remove.

Change of Administrative Entity Contact ID:

The Administrative Entity ID has overall rights to the Entity and the domains owned by the Entity. A change to of the Administrative Entity Contact ID would effect all domains registered or owned by the Entity. To control the security issues that may arise out of such a change, Only;

  1. The Administrative Entity Contact ID can change or transfer the USER ID to another USER ID.
  2. An will facilitate the transfer of the Administrative Entity Contact ID.

The Off-line procedure requires Required Tranfer Documents for the Entity to be submited. Also required are Identification documents for the Administrative authority. The Administrative authority is the Responsible contact person at the Entity. The Identification Document could be Either a passport or an ID card number.

Transfer of Domain Administrative Contact ID:

  1. Tranfer of the Domain Administrative Contact is an Online process.
  2. The current Domain Administrative Contact has an option to resign his post and tranfer the functions to the Administrative Entity Contact ID.
  3. The Administrative Entity ID has the rights to change the Domain Administrative Contact ID from the online interface.

Transfer of Domain Technical Contact ID:

Transfer of the domain technical contact is an online process. The current Domain Technical Contact can be changed by:

  1. The Domain Administrative Contact ID has rights to change the Technical Contact ID from the online interface.
  2. The Administrative Entity Contact ID has rights to change the Technical Contact ID for the Domain via the online interface.
  3. The Technical contact ID has an option to resign and tranfer the technical contact to Entity's Admin Contact ID.
  4. Option (3) is applicable only when the Domain Tech Contact ID is not same as Administrative Entity Contact ID.

Transfer of Domain Billing Contact ID:

Transfer of the Domain Billing contact ID is an online process. The current Domain Billing Contact can be changed by:

  1. The Domain Administrative Contact can change the Billing Contact ID from the online interface.
  2. The Administrative Entity Contact ID can change the Billing Contact ID for the Domain via the online interface.
  3. The Billing contact ID has an option to resign and tranfer the billing contact to Entity's Admin. Contact ID.
  4. Option (3) is applicable only when the Domain Billing Contact ID is not same as Entity Admin Contact ID.

Domain Transfer to New Entity:

To improve on the security of the Entity Transfer process, it has been deemed necessary to process off-line. The transfer process requires, Required Tranfer Documents for the Entity and Identification documents for the Administrative authority of the entity. The Administrative authority is the Responsible contact person at the Entity. The Identification Document could be Either a passport or an ID card number. Please complete the Domain Transfer to New Entity form.

Change of Domain DNS Delegation:

The change of the domain DNS delegation servers is processed online. Three out of the four Contacts ID of a Domain can change the domain DNS delegation servers. These are:

  1. Administrative Entity Contact ID.
  2. Domain Administrative contact ID.
  3. Domain Technical Contact ID.

Domain Deletion:

To reduce the abuse of domain registrations, registered domains CANNOT be deleted online.

The offline process requires Required Tranfer Documents: for the Entity and Identification documents for the Administrative authority of the entity The Administrative authority is the Responsible contact person at the Entity.

The Identification Document could be Either a passport or an ID card number. Please complete the Domain Removal form.

The Expired Domains process is an alternative way to remove a registered domain name from the Registry database.

User Identification Cancellation

The system does not allow for User ID Cancellations. An Inactive or unused ID will however be removed automatically by the system after a preset period.

Required Transfer Documents

The following documents are required for tranfer procedures only.

  1. For Domains under the classification of, and, a Registration Certificate from the Registrar of Companies, a Certificate of Incor-operation or an equivalent.
  2. Individuals or Persons (non-entities) who register domains under the above mentioned criteria will require to submit Copies of their Personal Identification Numbers or an equivalent.
  3. The Domains under the classification of and will require a Registration Certificate from the Ministry of Education, Science and Technology.
  4. GO.KE domains require a Registration Authorization Letter from the Director, Government IT Services (Ministry of Finance).

Forgotten User ID Password?

If you have forgotten your User ID password, attempt to logon using your userID. When the system detects the incorrect password, a "REMIND" option is provided. Selecting the "REMIND" option will prompt the system to send the UserID an email with the "Reminder Phrase".

Please follow the instructions of the email received if the "Reminder Phrase" does not help.

Through the Addon Domains feature you can add addon domains to your account. An addon domain allows you to reach a domain when entering the name of the addon domain into a browser. This means that you can host additional domains in your account.

Adding an addon domain

  1. To access the Addon Domains tool, click on the corresponding icon located on the main screen of your cPanel interface.
  2. Enter the name of the addon domain in the blank field next to New Domain Name.
  3. Enter the name of the directory which contains the subdomain that the addon domain will point to in the blank field next to Subdomain/FTP Username: (This directory will be the location for the addon domain's files, just as public_html is the location for your primary domain's files.)
  4. Type in the password for the new addon domain, and click on Add Domain!

Removing an addon domain

  1. To access the Addon Domains tool, click on the corresponding icon located on the main screen of your cPanel interface.
  2. To remove an addon domain, click on the Remove link next to it.

You can also redirect the addon domain to another URL using the Manage Redirection link.

The Databases section allows you to create MySQL and PostgreSQL databases and users, to modify databases and access to them. SQL stands for Structured Query Language. SQL is an international standard in querying and retrieving information from databases. PostgreSQL is an object-relational database management system. MySQL is essentially an SQL server - it responds to requests for information that are written in SQL. You can communicate with MySQL using a wide variety of programming languages (PHP being one of the most common). MySQL is Open Source software and free for use. There are several tools in the cPanel Database section.


A full cPanel backup makes a copy of all of your files, email, databases, etc. Once initiated, you must allow the backup time to perform. The server can send you an email to an address you specify once the backup is ready to download.

How to Generate a Full Backup in cPanel

To generate a full backup in cPanel:

  1. Log into cPanel.
  2. In the Files section, click on the Backups icon.
  3. Under Full Backup, click Generate/ Download a Full Website Backup.
  4. On the next page, select the Home Directory option from the Backup Destination drop-down menu.
  5. For Email Address, select whether or not you wish to receive an email notification once the backup is complete. (You may also change the notification email address in the provided field if you wish.)
  6. Click Generate Backup.

This will generate the back up for you and place the tar.gz file inside of your home directory. You can then download the backup via cPanel, FTP or SSH.

How to Download the Full Backup
To download the backup from cPanel:

  1. Log into cPanel.
  2. In the Files section, click on the Backups icon.
  3. Under Full Backup, click Generate/ Download a Full Website Backup.
  4. Under Backups Available for Download, click the link for the backup file you wish to download.
  5. Select a destination on your PC where you would like to save the backup.

Databases offer a method for managing large amounts of information over the web easily. They are necessary to run many web-based applications such as bulletin boards, content management systems, and online retail shops.

Create a MySQL Database

  1. Log into cPanel.
  2. Under Databases, click MySQL Databases.
  3. In the New Database field, type a name for the database.
  4. Click Create Database.
  5. Click Go Back.

The new database will appear in the Current Databases table.

Delete a MySQL Database

  1. Navigate to the Current Databases section of MySQL Databases.
  2. In the Actions column of the table, click Delete Database next to the database you wish to delete.

Create or Delete a Database User

After creating the database, you will need to create a user and assign privileges. Please note that MySQL user accounts must be created separately from mail and web administrator accounts.

Create a Database User

  1. Log into cPanel.
  2. Under Databases, click MySQL Databases.
  3. Click Jump to MySQL Users in the top-right corner of the page.
  4. Under Add New User, enter a username. Be sure that the username is 7 letters or shorter.
  5. Enter a password in the Password field.
  6. For help generating a strong password, click the Generate Password button.
  7. Retype the password in the Password (Again) field.
  8. Click Create User.

Delete a Database User

  1. Navigate to the Current Users section of MySQL Databases.
  2. In the Delete column, click the X next to the user you wish to delete.

Define a User's Privileges

Privileges determine how a user is able to interact with the database. For example, privileges will dictate whether or not the user can add and delete information.
Assign Privileges to Database User

  1. Log into cPanel.
  2. Under Databases, click MySQL Databases.
  3. Under Add User to Database, select a user from the User drop-down menu.
  4. From the Database drop-down menu, select the database to which you wish to allow the user access.
  5. Click Add.
  6. From the MySQL Account Maintenance screen, select the privileges you wish to grant the user, or select ALL PRIVILEGES.

You can upload your files directly through cPanel using the File Manager. File Manager is a web interface that allows you to manage all files associated with your account.

How to Upload a File Using File Manager

To upload a file through cPanel's File Manager, please do the following:

  1. Login to cPanel.
  2. Under Files, click File Manager.
  3. Select Web Root and Show Hidden Files, then click Go.
  4. Click to open the folder to which you'd like to upload files.
  5. Click Upload from the top toolbar.
  6. Click Browse (some web browsers will have Choose File instead).
  7. Select the file on your computer that you wish to upload.
  8. Once the file has been selected, it will automatically upload. You may select additional files while uploads are in progress.

After uploading files to your account, you may wish to share them over the internet.

Permissions can be very important when it comes to hosting your website. Permissions can allow our server computer to write and edit your files. Along with that, some files need to be protected from writing and editing, as a security measure. You can change your file permissions in many ways.

Using File Manager in cPanel

One of the easy and basic ways to change the permissions is through File manager in cPanel. To change the permissions for a file or folder in cpanel, please do the following:

  1. Login to your cPanel (if not already there)
  2. Click File Manager
  3. Click the name of the file for which you would like to change the permissions.
  4. Select the Change Permissions link at the top right of the page.
  5. Select the permissions you would like to set for the file.
  6. Click Change Permissions

Using FTP

Connect to FTP. Go to the file and right click. Choose Permissions or Attributes or Properties (depends on your program).

Using SSH or a script

This can be done with chmod command.

When you have a site visitor, they use your domain name to view your website. As simple as it seems, there is a process that occurs from the time that the site visitor types in your domain and presses enter.

When a site visitor enters your domain name into a browser, the domain is then translated into your server IP address, then the server sends that user your site files, which their browser represents to them as a typical web-page.You can see that, without each of these 3 elements, you won't really have a web-site.

The three basic parts that make up any current day website are:

  1. Domain Names See Below
  2. Web-Hosting Servers See Below
  3. Site Files See Below

Domain Names

Computers communicate by using numbers, called IP addresses, to contact each other, much like you use a phone number to dial a specific person's phone. Domain names on the internet are much like entries in a phone book. The phone book tells people looking for a business what the entries are just as a domain tells people (i.e. their computers) that a domain is hosted on the server.

Without a domain, you would have to tell your customers that your site is located at a temporary url such as 123.456.789.123/~mysite instead of using a domain name such as, making your site appear unprofessional and impractical.

Web-Hosting Servers

The web-hosting or server is much like the space that you rent out to have your business in. It's merely the space itself. It does not include furnishings like shelves for your products, just as the web-hosting account doesn't include a site for you to sell your products.

Luckily, in the web-hosting world, it's very easy to furnish the space provided by your host, because you can install many framework applications through the QuickInstall icon within your cPanel.

Without the hosting services, you won't have a place for your files to reside, so your domain would then become like a disconnected phone number in the phone directory, and your site files would have nowhere to stay.

Site Files

The site files are what your visitors and potential customers actually see when going to site such as your products and services. The site files are the same as any other file you normally use, like a .jpg photograph, or .mp3 music file. Though, website files are also .php files or .html files, which are PHP scripts or html pages respectively.

The web-hosting server knows how to read these files, which explain how the webpage looks or instruct the server to do a series of computations. These computations are things like figuring out what blog article it's supposed to send back to the viewer, or what forum post it's supposed to send back.




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